Hosting with confidence since 1996

The NetTrac Guarantee

Your Website. Your Business. Our Commitment.

Dependable hosting, knowledgeable people, honest pricing, and a commitment to earning your trust every day.

30 DAY MONEY-BACK GUARANTEE

Try NetTrac Hosting With Confidence

We're confident you'll appreciate the difference that reliable hosting and real human support can make.

If you're not satisfied with an eligible new hosting service during your first 30 days, you can request cancellation and a refund of your qualifying hosting fees.

No complicated explanations. No pressure to stay.

Simply contact us within 30 calendar days of your initial service activation. Eligibility and exclusions apply below.

More Than a Money-Back Promise

Your business deserves more than server space. These are the commitments behind every NetTrac relationship.

Real Human Support

When you need help, you deserve someone who understands the problem. Our team provides knowledgeable, personal assistance with hosting, email, DNS and troubleshooting.

Dependable Infrastructure

Professionally managed hosting infrastructure, ongoing maintenance, monitoring and security practices designed to keep your online services dependable.

Transparent Pricing

Understand your hosting plan, included features and applicable renewal pricing before you buy. No deliberately confusing introductory offers.

Your Business Deserves Our Attention

We've been helping businesses establish and maintain their online presence since 1996. Whether you're launching your first website or managing business-critical applications, we're committed to treating your requirements with care.

We're not interested in being the biggest hosting company. We're interested in being the hosting company you can count on.

30-Day Money-Back Guarantee Terms

The following terms explain the scope of the introductory hosting refund guarantee.

  • Eligibility: The guarantee applies to initial purchases of eligible Shared Web Hosting, Managed WordPress Hosting, AI Web Hosting, AI Developer Hosting, AI Managed Hosting, and Business Email Hosting plans.
  • VPS Hosting: Virtual Private Server (VPS) hosting is excluded from the 30-day money-back guarantee.
  • Refund window: Requests must be submitted within 30 calendar days of initial service activation.
  • Qualifying refund: Eligible hosting fees paid for the initial purchase may be refunded. Applicable taxes are handled according to law.
  • Excluded charges: Domain registrations, renewals and transfers, third-party SSL certificates, third-party software licenses, professional services, custom development, migration fees and other non-refundable third-party charges.
  • Renewals: The introductory guarantee does not apply to subsequent service renewals.
  • Cancellation and data: An approved refund cancels the qualifying hosting service. Customers should retrieve website files, databases and email data before service termination.
  • Misuse: Fraud, unlawful activity and material violations of the Terms of Service may affect eligibility, subject to applicable law.

Nothing in this guarantee limits non-waivable rights provided by applicable consumer protection laws.

Ready to Experience the NetTrac Difference?

Choose hosting backed by knowledgeable people who care about your success.

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